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DHgate Review: Is DHgate safe, reliable and legit? More than Reddit and Yahoo Answers

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Written by Adam Webb

Is DHgate legit? Is DHgate reliable? Is DHgate safe? Before starting this DHgate Review, I should admit that I’m not objective when writing this review. Because I’m writing this article just after experiencing to lose 40.000 us dollars on DHgate. And after a long process I should say that the DHgate customer service is also so irresponsible.

I don’t understand how they make the rating system. I always bought from the top sellers and the sellers advised by the dhgate customer service but they all have wasted my time.

Here is my last 15 order history within a month: / I have ordered all with DHL 3-5 day shipping option.

US $ 12529.28 – Order NO:254827120 – Has said to ship out on May 2. Failed to ship out even after 10 days. 

US $ 1351.00 – Order NO:338408850 – Has said to ship out in a day in messages. Failed to ship out even in 10 days. 

US $ 9500.00 – Order NO:338340411 – Has said to ship out in 48 hours in messages. Failed to ship out even in 10 days. 

US $ 1260.00 – Order NO:338416040 – Wrong tracking- 2017-02-27 12:33:00 MUNICH – GERMANY- My address is USA, tracking code is Germany, and 3 months earlier delivered item code. 

US $ 2360.00 – Order NO:338413364 – Has said to ship out in a day. Wrong tracking id.Failed to ship out even after 10 days. 

US $ 537.00 – Order NO:338332811 – Has said to ship out in a business day. Wrong tracking id. Failed to ship out even after 10 days. 

US $ 1230.00 – Order NO:255090507 – Has said to ship out in a day. Wrong tracking id. Failed to ship out even after 10 days. 

US $ 1370.00  – Order NO:338319994 – Has said to ship out in a day. Wrong tracking id. Failed to ship out even after 10 days. 

US $ 8690.00 – Order NO:338319693 – Advised by customer service. Failed to ship out on time. Wrong tracking id. Failed to ship out even after 10 days. 

US $ 2010.00 – Order NO:338319766- Failed to ship out on time. Wrong tracking id. 

US $ 2310.00 – Order NO:338319765 – Failed to ship out on time. Wrong tracking id. 

US $ 1140.00 – Order NO:255081462- Said to ship out in a day. Failed to ship. Asked for 200 dollars more to ship out.

US $ 1210.00 – Order NO:338313400 – Failed to ship out on time. Wrong tracking id. 

US $ 3590.00 – Order NO:338219582 – Failed to ship on time. Just 500 pcs items have arrived. 1000 pcs is still waiting. The order seems all arrived on the system. Has said to ship out in 3 days. But the just 500 pcs has arrived after 15 days. 

Some real customer reviews on web about DHgate:

DHgate Estimated Shipping Time Problem

DHgate almost ruined my wedding. Ordered my wedding dress on March 6 and expected it to arrive not later than April 1st. Emailed Seller three times requesting status and got ambiguous response “don’t worry, my friend” and nothing else. Dress finally arrived on my porch late evening of April 17th! With my wedding scheduled for April 23 (less than a week away) my panic was off the charts. Dress’s actual measurements did not match what was posted on the website (I’m size 4 and the dress was size 6). Rush alterations costed twice more than the dress, not to mention the aggravation. Would be cheaper and easier to order through David’s Bridal.

DHgate Customer Service Problem

Here is a real customer and customer service dialog:

DHgate is here to help you.
Hello, welcome to DHgate. What can I do for you?
TangTang
Welcome to DHgate. This is TangTang, a Smart Robot from DHgate Customer Service Center. How may I help you?
13:10
Hey there, I would like to know why my order number 254993502 has been applied canceled, in the email said
Refund Reason: Payment verification failed, the payment wasn’t failed because the Dhgate got the money from my account on 5/3/2017 and a had and have balance in my account, I dont understand when in your email says we will arrange the refunds, if you said my payment was failed now you’ll refunded it?.

13:10
TangTang
Welcome to DHgate. This is TangTang, a Smart Robot from DHgate Customer Service Center. How may I help you?

TangTang
Sorry, TangTang can not get your meaning, meanwhile, I am in learning process, to get further assistance, please switch to our Online Support.
Carlos Filho

TangTang
Sorry, TangTang can not get your meaning, meanwhile, I am in learning process, to get further assistance, please switch to our Online Support.

Another Customer:
Niki: Customer service isnt the best. U get an automated message system instead of someone real to talk/write to that doesnt complete ur queries or when u need help with any issues. Delivery for express is a rip off they send it local post instead even after u pay top dollar for express

DHgate Scammers Problem

Alana Harmony F. :

DHgate item not as described and not like in photo

christian Cooper-Illingworth : App works fine, the sellers on here do not, I’ve made 3 purchases and been scammed 3 times, item sent not as in photo and description, no item sent but a fake tracking number provided twice. No customer service at all except a robot. If you do buy off this app then use a credit card. But if I were you I wouldn’t buy from here at all.

 —

DHgate Refund Problem

African Braids Of Glory: 

I ordered bags from Harmonyellen and never received them. The customer service is horrible and I don’t like the fact that they make you jump through so many hoops to get your money back. The seller response to me not receiving my order, just really ticks me off. But I can’t do anything but contact my bank. I would never ever recommend them to anyone. Keep your money and go somewhere else to buy your products.

Payment Problem

Mark Huber: 
Signed up and tried placing an order. Their system kicks it back each time saying some error. I called them and they say to check with my credit card company. My credit company says everything is perfect on my card and my end. She said it is kicked back because of a wrong address for billing. I have made sure about 10 times everything is correct and still doesn’t work. I contact dhgate again. And this time they want me to do a bank transfer? Really? Sound like a scam to me.

DHgate Helps Lier Sellers 

4david8:

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About the author

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Adam Webb

Houston, TX based Digital Marketing Specialist. Adam is a senior editor at DigitalReview and was formerly an editor at Mashable. A resident of Houston, Texas, Adam covers digital trends and much more.

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