Pizza Hut have launched their own chatbots
Are chatbots the new face of customer service? From what we are seeing, it certainly looks like it could be a viable alternative. Companies like Pizza Hut have launched their own chatbots, Facebook Messenger has also introduced the featured, and if you might recall, back in April Skype also brought some chatbots on board its platform.
The good news for Skype users is that it looks like Microsoft will be continuing its push with bots because they have just announced new bots they’ll be adding to the mix. According to Skype, these are what they are calling “partner-inspired” bots, which basically means that these bots are linked to existing services.
Skype Bot directory on Android, Windows, iOS, Mac and Web apps
“Today, we are introducing a series of partner-inspired bots into the Skype Bot directory on our Android, Windows, iOS, Mac and Web apps. Currently, we are focused on creating Skype Bots in our directory that deliver interesting experiences, in a variety of scenarios.”According to the company, these new bots will cover services like Skyscanner, StubHub, IFTTT, Hipmunk and Spock.
Instead of going to Skyscanner’s website to check for prices, you can ask the bot to do it for you
Essentially the bots will act as the in-between for users and the service, so for example instead of going to Skyscanner’s website to check for prices, you can ask the bot to do it for you, and so on (see the example in the video below). The bots should already be live so as long as you have the latest version of Skype installed, you should be good to go. / Read more at: http://www.ubergizmo.com/2016/08/skype-new-chatbots/
Another travel bot comes from Hipmunk, which offers not only flight info, but also hotel and other general travel advice based on your specific preferences, like price, vacation theme or the amount of “travel agony” you’re willing to tolerate. (Minimizing agony by helping users avoid things like layovers or finding shorter flights is Hipmunk’s claim to fame.)
This works fairly well, as you can swipe through different options to see different flight details or create fare alerts, and more. The bot also suggested hotel options when I searched for a flight, even though I didn’t ask. (You might find this feature either helpful or annoying.) And a final panel lets you click for more travel information and advice, which you ask of the bot itself (e.g. “best time to fly between X and Y,” “beach vacation from NY,” etc.).
Another new bot, the StubHub Bot, will help you find tickets to events and concerts, while the IFTTT Bot can funnel information from other apps and services into your Skype chat. This could be useful for a number of things — like getting news alerts, pings about social media mentions, alerts from other services, checking the weather, being notified of important emails or any number of things that you’ve configured IFTTT’s “recipes” to watch out for.
One final new bot, Spock, is just for fun. Yes, by adding this bot you can chat with the USS Enterprise’s second-in-command about the ways of Vulcans. (Okay, this one doesn’t enhance your productivity. But hey, work can get boring, right?)
Still, though the travel and ticketing bots are more useful than the previously launched more general-purpose Bing bots, they still fall a bit short when it comes to fulfilling the larger vision around bots.
Instead of giving you a link to click, the ideal travel bot solution would suggest flights, help you narrow your options, then actually book the travel for you. It should also add the trip to your calendar and email your pre-configured travel contacts (like a boss or significant other).
A ticketing bot shouldn’t start by suggesting locations of major metros (NY, LA? Click one!) but ask you where you live. And it shouldn’t just spit back a random array of local events, but rather ask you what sort of event you had in mind, allowing the user to specify whether they want to go to a baseball game or a concert or anything else.
We’re not there yet, which is why today’s bots are merely interesting, but not yet must-haves. At the end of the day, the bots aren’t quicker than simply visiting a website and performing searches for yourself — and sometimes, they’re even slower or more frustrating.
We should also point out these new bots are not the only ones Skype has added to its directory in recent days. There are a handful of others, including games and horoscopes, an automated virtual assistant called Ava Zoom, a bot that understands the content of images called CaptionBot, a Foursquare bot, a scheduling assistant from FreeBusy and more.
Microsoft says that it now has over 30,000 developers building bots on its platform, indicating there is at least some momentum in terms of interest in this new area.
The newly announced bots are rolling out to the Skype bot directory now on Android, Windows, iOS, Mac and the web.