Reviews Samsung

Samsung Recalls Galaxy Note7 Formally in US Due to Serious Fire and Burn Hazards

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Written by Adam Webb

Recall Summary

Name of product:

Samsung Galaxy Note7 smartphones sold prior to September 15, 2016

Hazard:

The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers.

There are now 92 incidents of overheating batteries

After weeks of investigation, the US Consumer Product Safety Commission announced a formal recall of the Galaxy Note 7 in conjunction with Samsung today. The move outlines the problems with the phone’s exploding battery and puts in place a path for consumers to return or replace the device. The news should come as source of relief for Samsung customers, many of whom have been grappling with the company’s mixed messaging and sometimes confusing responses to the Note 7’s ongoing issues. The formal recall covers about 1 million devices.

“Consumers should immediately stop using and power down the recalled Galaxy Note 7 devices purchased before September 15th, 2016,” reads the CPSC’s recommendation. “Contact the wireless carrier, retail outlet, or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note 7 with a different battery, a refund, or a new replacement device.” The CPSC has also updated the US incident count, pegging the number of units with overheating batteries at 92, including 26 reports of burns and 55 reports of property damage.

“IMMEDIATELY STOP USING AND POWER DOWN THE RECALLED GALAXY NOTE 7”

The CPSC has had a staggered response to the recall due to delayed communications with Samsung, according to a report in The Wall Street Journal. The tension there has made it difficult for US carriers to issue new devices, and every Note 7 has needed approval from the CPSC before it can be cleared for consumers. A software update issued to South Korean owners earlier this week caps the battery capacity at 60 percent, supposedly to prevent overheating and eventual battery combustion. The fix is a stopgap, and it’s not yet available to Note 7 owners outside South Korea.

Units

About 1 million

Description

This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016.  The recalled devices have a 5.7 inch screen and were sold in the following colors:  black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.

 

To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.

Incidents/Injuries

Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.

Remedy

Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016.  Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device.  Go to www.samsung.com for more details.

About the author

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Adam Webb

Houston, TX based Digital Marketing Specialist. Adam is a senior editor at DigitalReview and was formerly an editor at Mashable. A resident of Houston, Texas, Adam covers digital trends and much more.

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